Arabella B. Pamoleras
Helping E-Commerce Brands Grow with Reliable Virtual Assistance.
I help e-commerce founders keep their store running smoothly so they can focus on growing the business, not fighting fires.
Helping E-Commerce Brands Grow with Reliable Virtual Assistance.
I'm an E-commerce Virtual Assistant from the Philippines with hands-on experience supporting Australian e-commerce brands through Shopify operations, Klaviyo email marketing, customer support, product listing management, influencer outreach, and day-to-day business operations. I enjoy helping businesses streamline their workflows, improve customer experiences, and drive sustainable growth.
My experience includes managing Shopify product listings and order operations, designing and updating Klaviyo email campaigns and automations, creating email marketing assets, resolving customer inquiries through Gorgias, coordinating influencer partnerships, and organizing digital content for marketing campaigns. I'm proficient in tools such as Shopify, Klaviyo, Gorgias, Asana, Missive, Canva, Slack, Google Workspace, and AI tools like ChatGPT to improve productivity and workflow efficiency.
I'm passionate about supporting businesses behind the scenes by combining strong organization, attention to detail, and problem-solving skills with a proactive approach. Whether it's optimizing e-commerce operations, enhancing email marketing campaigns, managing customer support, or coordinating marketing initiatives, I'm committed to delivering reliable, high-quality virtual assistance that helps businesses grow.
What I can take off your plate
Seven ways I keep e-commerce operations running smoothly, every day.
Customer Service Support
Friendly, professional communication that keeps customers informed.
- Responding to customer enquiries
- Providing order updates
- Handling basic refund or replacement communications
- Escalating complex concerns
- Maintaining professional and friendly communication
E-Commerce Assistance
Keeping orders, records and customer follow-ups organised and on track.
- Product and order support
- Product listing
- Basic order tracking
- Customer follow-ups
- Organising product and campaign information
Content Editing & Coordination
Turning raw creator content into organised, ready-to-use assets.
- Editing simple social media content
- Preparing visual assets
- Organising raw clips and photos
- Coordinating content requirements
- Reviewing creator submissions
Social Media Management
Planning, scheduling and maintaining a consistent content presence.
- Scheduling posts
- Uploading content
- Writing or formatting captions
- Organising content calendars
- Managing marketing assets
- Monitoring scheduled content
Advertising Support
Helping campaigns launch with organised, ready creative and copy.
- Assisting with ad setup
- Organising creative assets
- Preparing captions and campaign materials
- Monitoring basic campaign information
- Supporting marketing workflows
Klaviyo Email Marketing
Supporting campaigns and automations from draft to send.
- Creating email campaigns
- Assisting with email flows and automations
- Designing email banners
- Organising campaign assets
- Formatting email content
- Supporting audience segmentation and campaign preparation
Content Creator Outreach
Coordinating creators end-to-end, from first message to final asset.
- Reaching out to creators and influencers
- Coordinating gifted collaborations
- Sending content briefs
- Requesting additional photos, clips, or voiceovers
- Following up on deliverables
- Organising submitted content
What I bring, and what I work with
Shopify
Klaviyo
Canva
Slack
Asana
Missive
Google Workspace
ChatGPT
GorgiasA sample of the work I do
Real assets from live e-commerce campaigns. Hover to preview, click to browse the full set.
Where I've made an impact
- Managed Shopify store operations, including product listings, order updates, refunds, replacements, and cancellations.
- Assisted with Klaviyo email campaigns, automations, and email banner design.
- Delivered customer support through Gorgias, resolving order, shipping, and product inquiries.
- Coordinated influencer partnerships and managed user-generated content (UGC).
- Created and organized marketing assets for email and social media campaigns.
- Supported day-to-day e-commerce operations using Asana, Missive, Slack, Canva, and ChatGPT.
"Supporting an Australian e-commerce brand has allowed me to build practical experience across Shopify, Klaviyo, customer support, content coordination, and digital marketing. I enjoy helping businesses stay organized, improve customer experiences, and grow through reliable virtual assistance."
Why work with me.
Time zone that works while your customers sleep
Based in the Philippines, working hours that overlap with US, UK, and AU business hours — support and order issues get handled even outside a client's own working day.
An engineering mindset applied to operations
A Computer Engineering background means I treat messy workflows and recurring issues like problems to systematize, not just tasks to repeat.
Full-stack e-commerce support, not just one skill
Support, Shopify operations, and Klaviyo email marketing under one person means less handoff friction and fewer people in the loop.
Reliable infrastructure, no excuses
300 Mbps fiber with a 5G mobile hotspot as backup, plus generator access — client work doesn't stop because of a power flicker or a dropped connection.
Ready to plug into your team's workflow
Three ways to work together.
E-commerce Support
Day-to-day operations, handled reliably.
- Customer Support (Gorgias)
- Shopify Order Management
- Shopify Product Listings
- General Admin Tasks
Professional
Everything above, plus email marketing.
- Everything in E-commerce Support
- Klaviyo email campaigns
- Email automation updates
- Email banner design
- Marketing asset management
- Canva graphics
Premium
Full-service growth & content operations.
- Everything in Professional
- Influencer outreach & management
- UGC coordination
- Social media support
- Product launch assistance
- Blog & SEO updates
- Priority support
What clients say
"I originally out-sourced Arabella for content creation, but she's grown into a lot more than that — she handled our customer service and now runs our email automation and Shopify operations, along with influencer outreach. She picks things up fast and just takes ownership of whatever's needed. Reliable is the word I'd use — she just gets things done."
